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Vacancy Details
Multilingual Admin/Customer Support
Location: South East
Category: Customer Service, Contact Centre
Salary: £17,000 to £20,000 Per annum
Job Type: Permanent
Language: French / German
Come and join our Clients international team of over 20 Multilingual Administrators. They are seeking highly motivated, customer focussed colleagues to join them.
The role of Multilingual Administrator requires individuals with excellent people and customer service skills, since they will need to interface with customers as well as have the ability to manage multiple priorities. Excellent attention to detail is crucial as it is their main responsibility to ensure quality resolution of all the customer requests and issues.
As a Multilingual Administrator your main responsibilities will involve:
• Responding to all incoming Customer enquiries following agreed processes and working to Service Level Agreements.
• Auditing transactions and verifying details correspond to the program guidelines.
• Data entry.
• To ensure all program or process data used in the day to day delivery of program services are correct.
• Detailed knowledge about the programs that you work on and an understanding of products and services through regular on the job training.
• Adhering to our policies and working practices, carrying them out in a professional manner.
Key Skills:
• Fluency in English – both written and spoken is essential
• Fluency in the following languages:
1) German PLUS Italian/ Spanish or French
2) Russian PLUS French/ Spanish
• Excellent attention to detail
• Personal Organisation
• Excellent communication skills
• Professionalism, reliability, accuracy and flexibility
• Ability to manage multiple priorities problem solving and complaint handling ability
• Data entry
• Knowledge of MS Office software products
• Ability to work in a Team and individually.
• Numerate
What we Offer:
• On the job training
• 25 days holiday
• Subsidized Private Medical Insurance
• Free Car Parking
• Nearby Sport facilities that are accessible on foot.
Please only apply if you speak the languages stated.
