The Company:
An opportunity has arisen to join our client who are a leading software security company with a global reach. They are a market leader in their field and have won many awards for their cutting edge products.

The Role:
Provide quality telephone technical support to corporate customers on all product ranges at 1st Line. Typical daily responsibilities will include:
• Maintain a 100% efficiency rating with your call statistics
• Increased 1st call closure
• Awareness of best practices for case management / customer interaction
• Participate in team activities including but not limited to meetings and training
• Maintain a customer satisfaction rating


The Person:
This role requires an individual who has a strong Customer Service focus as well as being organised and able to use their own initiative.
• Must be fluent in Dutch and English
• Exposure to a range of computer operating systems and software with emphasis on navigation, basic troubleshooting, upgrading, and some client/server operations is desired.
• Good understanding of networking protocols
• Progress towards or completion of certifications with Microsoft Personal computing skills in Networking, Win 2000, XP and Exchange

The Benefits:
Our client offers a competitive starting salary with plenty of opportunities for career progression and development.

Apply now for immediate consideration.

Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients\' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.

Oak Tree Recruitment operates as an employment agency with regards to permanent vacancies and as an employment business with regards to temporary and contract requirements.