Relationship Manager
The Company:
An independent and successful energy related organisation working throughout Europe. The Company has been providing tailored solutions to their highly recognised clients within large scale mainstream organisations, and have become leaders within their industry.

The Role:
You will be responsible for servicing a high level of internal accounts using a telephone managed service. You will ensure companies objectives are delivered to a high standard in each portfolio.
The primary duties and responsibilities of the role are as follows:

• Being totally responsible for the clients allocated to you
• Helping customers through the negotiation of their Utility Contracts
• Talking on the telephone to each client allocated to you on a pro-active basis throughout the year
• Account Planning and Setting of Customers Expectations
• Inter-Department Relationships
• Solving any Client queries quickly, completely & satisfactorily in the clients and the company’s eyes
• Monitoring Profitability Levels
• Retention and Termination Resolve
• Coordinating and supporting new Customer Service Management Streams
• Expanding your commercial knowledge
• Following up on all administration
• Soft selling of additional services to clients

The Person:
This role requires an enthusiastic committed individual, who has a background and keen interest in building successful and strong business relationships. You will have excellent communication skills, be confident and have a strong attention to detail. You will have the ability to forward think and the desire to succeed
The essential attributes for this role are:
Qualifications
• Educated to \"A\" Level standard, Degree preferable
• Formal training and a good working knowledge of Microsoft Windows and Office suite

Personal Skills
• A strong administrator
• Must be highly organised
• Be a good team player
• A self starter who likes to get the job done properly first time
• A critical eye for detail/methodical worker
• Ability to sell at Director level
• Ability to negotiate under pressure

Experience & Skill Set
• Excellent oral and written communication skills
• Experience of managing accounts & building relationships via a telephone service
• Proven delivery to meet timescales under pressure
• Able to relate to IT systems well
• Excellent and confident telephone manner
• Able to multi-task and prioritise

Knowledge of any additional languages are an advantage.
This is an exciting and challenging role in a fast paced and rewarding environment.
For this position you must have a can do attitude, great people skills and the ability to liaise at all levels.
The Benefits:
Our client offers a competitive starting salary with plenty of opportunities for career progression and development.

Apply now for immediate consideration.

Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients\' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.