The Company:
We currently have an exciting opportunity within an international and fast growing company. They are an established leader in their field and pride themselves on delivering outstanding service to their customers.

The Role:
You will be providing Multilingual Customer Support with responsibilities to include providing world class customer service; answering incoming calls within Service Levels and researching appropriate tasks.

Key Accountabilities:
- To deliver effective and unique solutions to customer enquiries
- Recording all details accurately, reflecting call back times and availability of suppliers
- Ensure SLA targets are met and language availability is managed effectively
- Share knowledge on travel destinations, special interests and suppliers and input these into the Knowledge Database

The Person:
This role requires an individual who has a strong Customer Service focus as well as being organised and able to use their own initiative. Ideally we are looking for candidates with experience working in the travel/hotel/hospitality industry.
You must speak Spanish to native level fluency with fluent English.

Skill/Technical Competencies:
- Excellent organisational skills; effective and efficient use of time and resources in order to meet all deadlines and deliver quality results
- Excellent communication and interpersonal skills
- Proficient technical skills, MS Office Suite or related systems
- Must be proactive and demonstrate initiative; able to reliably accomplish multiple tasks
- Ability to quickly adapt to changing situations, demonstrate flexibility, and take on other duties as assigned.
- Excellent attention to detail

Behavioural Competencies
- Strong work ethic; proactively managing workload
- Proactively looks for ways to improve quality and service
- Is a solid team player; sharing knowledge and assisting other members of the team

The Benefits:
Our client offers a competitive starting salary with a shift allowance (depending on what times you work). This role is to work on a 7on/7off shift. Our client also offers plenty of opportunities for career progression and development.

Apply now for immediate consideration.

Please only apply if you have the required skills and absolute fluency in the required languages.

Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.