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German Customer Service Advisor

REF: VAC -04878
Salary c£25,000 (Inclusive of enhancements) Depending on hours worked
 

Job Description

German Language - Customer Service Advisor
(Bi-lingual, Call Centre, Sport, Language, Online Gaming)

Permanent
Stoke-On-Trent
Excellent earning potential c£25,000 (Depending on rota and inclusive of enhancements)
Relocation package

Oak Tree Recruitment are working a global online business based in Stoke on Trent and we are looking for Customer focused and positive individuals to join their Customer Services Team on a permanent basis. If you have a passion for sports and enjoy delivering high standards of Customer Care then this is the role for you!

Benefits include: 
· Enhanced rates of pay for evening, weekend and bank holiday work
· A performance-based increasing pay structure
· Excellent bonus scheme
· Attractive pension scheme
· A favourable relocation package for non-UK residents

For non-UK residents, they will support you throughout the initial relocation process. 
With fully furnished accommodation and in addition to this; you will receive 2 return flights to your current country of residence for each year you are with the Company.
Many more benefits are available for successful candidates.

The Company
Enjoying competitive rates of pay, increasing with experience and an excellent range of benefits. The company are keen to welcome candidates who are passionate about delivering high quality service whilst working in a fast-paced, rewarding environment with fantastic opportunities for progression. Additionally, as your experience grows, there is the option to work night shifts with an enhanced pay structure. 

The Role
As a German speaking Customer Service Advisor, you will assist global customers via Live Chat, Telephone and Email. 

From your first day with the company, full training will be provided on all aspects of the role, including giving you the tools and knowledge to provide an excellent customer experience. 


The Ideal Customer Service Advisor will:
  • Be Fluent in German and have high level of English Speaking skills 
  • Have Excellent verbal and written communication skills in English
  • Posses the passion for delivering outstanding Customer Service
  • Have the ability to problem solve and find a resolution 
  • Be competent literacy and numeracy skills
  • have experience in a customer-facing role

Candidates must be prepared to work any 5 days from 7 including weekends to cover the busy sporting calendar. Hours between 7am - Midnight. 40 hours per week