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Customer Service Consultants

REF: VAC-04794

Job Description

Are you an outgoing and professional customer service advisor looking for a new challenge?
Are you a hard worker looking for a great opportunity with full time hours?
Do you speak English to a high standard with excellent communication skills?

Then read on! 

Our client is a leader in the fashion industry and they are looking for first class customer service staff for a temp - perm opportunity. 

They are looking for customer service consultants to work at a central London location and to be the first point of contact for our customers and represent us to the highest standards, ensuring that all customers receive a consistent and excellent standard of customer service.   

Key Responsibilities:
  •  Answer inbound telephone calls from customers to place orders, manage queries, resolve issues or complaints and update systems accordingly
  •  Respond to customer emails to the necessary standards. · Make outbound calls to resolve customer issues.  

  • Take action on various exception reports generated by the order process to ensure a smooth and enjoyable customer shopping experience. 

  • Perform a variety of administration tasks to support customer service activity such as dealing with returned mail, sending catalogues to first time enquirers and any other reasonable request from a manager.

  • Work within the key targets set by the Contact Centre Team Manager.   

Key Skills & Experience:
  •  Previous experience of front line customer service, ideally 6 months experience within a Contact Centre environment.

  • An understanding of what makes excellent customer service and a real desire to deliver it.

  • PC literate with good keyboard and internet skills.

  • Flexible to working patterns 

Please note you should only apply for this position if you have the right to work to the UK.