We currently have an exciting opportunity for Russian Speaking Customer Support Agent in Newcastle.
Are you fluent in Russian and English? Are you passionate about gaming?
Our client is looking for Russian Speaking Customer Support Agent who will provide solutions to our client consumers and deliver an exceptional customer experience with every interaction.
•Monitor allocated territory queues to ensure SLAs are met.
•Proficient in troubleshooting technical issues.
•To develop a deep knowledge of products and process.
•Provide first contact resolution of customer issues
•Take personal ownership of customer requests and provide an out of this world level of support.
•Support community managers as and when required.
•Support new projects and the wider business as and when required
•Provide exceptional customer experience as measured through customer surveys and internal SLAs.
•Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.
•Fluency in Russian and English
•Strong technical ability- ability to troubleshoot effectively in a technical/PC/Gamer support environment.
•Good understanding of social media activity, Facebook, Twitter, Your Tube
•An active gamer
•An experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus.
•Good spelling and grammar
•Quick thinker - work proactively
•Able to work on own initiative
Apply now for immediate consideration.
Please only apply if you have the required skills and absolute fluency in the required languages.
Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold a valid work permit.