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Cargo Handling Agent

REF: VAC-04686

Job Description

We have a fantastic opportunity available for Cargo Handling Agent in Hatton Cross.

Do you have previous experience in working in cargo traffic environment?

If this sounds like you, read on!

The role involves working in a busy cargo traffic environment, to support staff with Import & Export responsibility.  

The role:

•To provide good support to the cargo traffic staff, including Imports & Export document handling, Cargo spot data processing. Dealing with agent enquiries, following processes for damaged cargo, dangerous goods acceptance (after training)
•Complying with cargo acceptance procedures which involve good communication to our customers and authorities (HMC) (DFT) etc., when required
•Learning the key processes (Flight arrival handling and document distribution) of Import & Export Cargo management
•Working as a team player with the business, and show flexibility when required to meet all aspect of flight operations.
•Working to deadlines and following set procedures in all aspects of preparing flights to enable safe operation. (weight management & dangerous goods compliance including segregation)
•To work with our GHA to ensure procedures are followed, SLA are met with confident decision making, coupled with regular communication to enable all parties to follow high level of expectation.
•Working with our client new CSP in house IT systems to ensure smooth handling and give quick responsive action
•Accurate reporting for statistics purpose and account documents to system accounts and communication between shifts for flight handover.

The person:

•Previous experience working in cargo traffic environment
•The jobholder may be required, from time to time, to carry out other duties provided, which are within the general level of responsibility of the duties set out above and within the abilities of the jobholder.
•Training on a OJT basis will be applied.
•Able to understand and follow manuals when required
•Reasonable levels of computer skills
•Excellent communication skills both written and spoken 
•Able to provide flexibility in different rolls
•Able to work under pressure
•Maintain focus on all aspects of work.
•Looks to improve efficiency and quality of service
•Current full driving licence
•Criminal Record Check. (Airside Pass)   
Hours of work
Working on a roster basis with a combination of early and late shifts. Hours of business are but not fixed from 05:00-1400 to 12:00-21:00 Shifts including weekends and bank holidays.