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German Speaking Customer Service – Mon-Fri! – Hereford

REF: VAC-04965
 

Job Description

German Speaking Customer Service – Mon-Fri! – Herefordshire

A popular online clothing store are recruiting for German Speakers to join their International Customer Service team in their contact centre near Leominster. The successful candidate will be responsible for handling calls and emails from customers and providing an excellent standard of service. There will be no selling involved and no weekend work!



Responsibilities:
  • Handle incoming calls from current customers 
  • Assist customers with queries such as delivery times, product info and amendments
  • Ensure a smooth and efficient standard of service
  • Respond to customer emails
  • Translate product info when required from English to German 
 

Requirements:
  • Must be fluent (written and spoken) in German and English
  • Knowledge of French language would be beneficial
  • Experience in a customer service role
  • Proactive and organised
 

Benefits:
  • Mon-Fri day time hours!
  • No sales or cold calling
  • 25 days annual leave plus bank holidays
  • Healthcare plan
  • Attendance bonus
  • A range of staff discounts
  • Free parking on site