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Finnish or German speaking Gaming Customer Support Executive

REF: VAC-04681
 

Job Description

Are you passionate about gaming?

Our client is looking for a Finnish or German  Speaking Customer Support Agent who will provide solutions to our clients consumers and deliver an exceptional customer experience with every interaction.

The role:
· Monitor allocated territory queues to ensure SLAs are met.
· Proficient in troubleshooting technical issues.
· To develop a deep knowledge of products and process.
· Provide first contact resolution of customer issues
· Take personal ownership of customer requests and provide an out of this world level of support.
· Support community managers as and when required.
· Support new projects and the wider business as and when required
· Provide exceptional customer experience as measured through customer surveys and internal SLAs.
· Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.

The person:
· Fluency in Finnish or German and English
· Strong technical ability- ability to troubleshoot effectively in a technical/PC/Gamer support environment.
· Good understanding of social media activity, Facebook, Twitter, Your Tube
· An active gamer
· An experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus.
· Good spelling and grammar
· Quick thinker - work proactively
· Good communicator
· Team player
· Able to work on own initiative

Apply now for immediate consideration.
Please only apply if you have the required skills and absolute fluency in the required languages.
Due to the high level of applications we receive, we can only respond to applicants whose skills and qualifications match our clients' requirements. Candidates must be eligible to work in the UK or hold